Employment - 45Drives Technical Service Leadership

45Drives Technical Service Leadership

Protocase Inc




Technical Service Leadership

Location: Sydney, NS
Term: Permanent, Full Time (40 hours per week), Days
Anticipated Start Date: ASAP
Type: In-Office Only

Are you an experienced technical professional with a passion for leadership and conflict resolution? At 45Drives, we're looking for supervisors and team leads who can guide our technical service team to new heights while fostering a positive and collaborative work environment.

Our team is constantly at the forefront of innovation, and all this excitement happens right here in Cape Breton.

When you join us, you'll find a profound sense of meaning and excitement in your work. Full transparency - We do things a little differently here. You won't have to navigate through multiple layers of management just to have your voice heard. We value your input and believe in open communication.

At 45Drives, you'll help lead our technical service team in tackling some of the biggest storage problems facing companies around the world. Join us, and let's embark on this journey of innovation together.

Why 45Drives?

  • Revolutionary Impact: Join a company that has transformed the data storage industry.
  • Positive Culture: Be part of a team that fosters a supportive and respectful workplace, where everyone contributes to common goals.
  • Competitive Compensation: Enjoy a comprehensive benefits package, including medical, dental, and a pension plan.
  • Ideal Location: Live and work in Cape Breton, a community with quick commutes, affordable homes on generous plots of land, beautiful scenery, and friendly people.

About 45Drives

We create big, strong, fast storage solutions that allow our customers to manage their storage needs and scale as they grow—all at a fraction of the cost of legacy enterprise storage or cloud. We are 'new enterprise,' providing enterprise-level solutions under an open-platform/open-source model. We work with some of the most innovative companies in the world and some of the most well-known YouTube influencers. Our marketing blends cutting-edge video and social techniques with state-of-the-art account-based marketing.

Learn more about us at www.45drives.com.

About the Opportunity

As a Technical Service Leader, you will play a crucial role in guiding and mentoring our technical service team. Your responsibilities will include:

  • Leading and supervising a team of technical service professionals.
  • Providing training and development opportunities to team members.
  • Resolving conflicts and fostering a positive team environment.
  • Ensuring high-quality technical support and customer service.
  • Collaborating with other departments to improve service processes.
  • Monitoring team performance and implementing improvements.
  • Handling escalated technical issues and providing solutions.
  • Maintaining up-to-date knowledge of industry trends and technologies.

In this role, you'll have the chance to make a real impact by leading a team that supports our innovative products and solutions. Our ideal candidate has experience in a technical setting, excellent leadership skills, and a passion for conflict resolution and team development.

Required Experience

To be successful in this role, you should have:

  • Proven experience in a technical setting, preferably in a leadership or supervisory role.
  • Strong leadership and conflict resolution skills.
  • Excellent communication and interpersonal skills.
  • Ability to train and develop team members.
  • Experience in technical support and customer service.
  • Strong problem-solving skills and ability to handle escalated issues.
  • Proficiency in relevant technical tools and software.
  • A passion for technology and innovation.
  • A degree in a relevant field considered an asset  

About the Benefits

At 45Drives, we believe in rewarding hard work and dedication. Besides a total compensation package ranging between $50,000 and $80,000 (for 40 hours per week and dependent on your experience level), you'll also enjoy the following benefits:

  • Training and Growth: We are proud to offer Leadership Training and other skills development opportunities.
  •  Comprehensive Health Care Plan: Includes Medical, Dental, Life Insurance, and Group Insurance.
  •  Countless Community Discounts: At local shops and restaurants.
  •  YMCA Membership & Pension Plan: Access cost-shared YMCA membership and a Pension Plan after six months of employment.
  •  Vacation: Receive two weeks of vacation, increasing to three weeks after three years, and four weeks after five years.
  •  Social Events: Join in on regular social events, including seasonal parties and monthly lunches.
  • Immigration Support: Protocase is proud to support many of our employees with their Immigration applications under the AIP.
  •  Lifestyle of Cape Breton, Nova Scotia: Enjoy breathtaking hiking trails, stunning beaches, nearby golf and skiing, live music, and a vibrant culture—a lifestyle that marries nature and the great outdoors with a sense of friendship and community unlike anywhere else.
  • Travel Opportunities: While not required, those who are interested often travel to locations around the globe to support our customers.

Join Us Today!

We understand the unique challenges faced by technical professionals in today's corporate landscape. It can be disheartening to work for companies that don't prioritize their employees' well-being or offer opportunities for professional development. At 45Drives, your growth is integral to our business's success. Together, let's create success stories. Take the first step by applying today!

Don't take our word for it—here's what our current team members have to say:

"45Drives strives to provide leaders with the tools and training they need to operate well within the company culture. We all have the same ethical guidelines and follow a similar structure, but we are also encouraged to tailor our approach to each team member. At the end of the day, people are different and they should be treated as such."

"It feels like my opinion actually matters when issues or ideas are brought up. My direct supervisor has always been there for help and guidance along the way."

"Other companies tell down the chain, whereas we have a listen upwards mentality. We don’t have Managers and Directors, we have true Leaders who not only want the organization and customers to excel, but all of our employees too."

How To Apply

Protocase Inc will be accepting applications for this opportunity via their Human Resource Information System (HRIS), or other external site. Please follow the link and the instructions below carefully. Failure to do so may result in disqualification.

Apply here

Intended Audience

This employment opportunity is open for: Canadian citizens, permanent residents, and temporary residents who are able to work for any employer in Canada (study permit, open work permit holders).

Only applicants who are authorized to work in Canada will be considered.

Location Information
Cape Breton Regional Municipality
Nova Scotia
Opportunity Information
Protocase Inc
NOC Code
Experience Required
Available Openings
Pay Type
Pay Period
To be Determined
Remuneration Per Pay Period
Estimated Weekly Hours
Start Date
June 7th 2024
End Date
Posted on
June 7th 2024
June 28th 2024