Employment - Membership & Wellness Centre Associate Full-Time

Membership & Wellness Centre Associate Full-Time

YMCA of Cape Breton

Full-Time Permanent

Weekdays Weekends

Description

Title: Membership & Wellness Centre Associate

Reports to: Branch Manager

Position Status: Full-time, permanent

Salary Range: $18.00 per hour

Start Date: May 4, 2026

Office Locations: Membertou, NS

Are you an energetic, people-focused multitasker who thrives in a dynamic environment?

This dual-function position combines front-line Membership Services with on-floor Wellness Centre coaching and support. The successful candidate will create welcoming first impressions at the membership desk while also providing visible, approachable guidance and encouragement to members on the wellness floor. The primary shift is 6:00 a.m. to 2:00 p.m.; however, hours may vary based on operational needs. 

Position Summary

You will demonstrate the benefits of belonging to the YMCA through excellent communication, professionalism, and a genuine passion for health, wellness, and community. This role plays a vital part in ensuring members feel supported, informed, and confident—whether checking in at the desk or working out in the Wellness Centre.

Responsibilities & Duties:

  • Uphold YMCA Y Way standards and actively demonstrate the YMCA’s mission, values,
  • and commitment to excellence in service.
  • Serve as a primary point of contact for members and guests, including greeting,
  • answering phones, and providing information.
  • Facilitate clear, respectful communication with members, participants, and all levels of
  • staff.
  • Manage membership software for sales, registrations, account updates, and member
  • inquiries.
  • Process cash and credit card transactions, complete daily reconciliations, and perform
  • related administrative duties.
  • Discuss overdue accounts with members and collect fees.
  • All aspects of membership sales renewal and retention
  • Handle complaints and concerns in a professional, courteous manner.
  • Thorough understanding of current programs and promotions and the ability to communicate effectively.
  • Provide facility tours.
  • Complete accident/incident reports; assist with emergencies.
  • Handling booking requests for Wellness Centre Staff and Financial Assistance Appointments
  • Assist in community and facility events that further the Y’s mission, vision and targets.

Qualifications:

  • Customer service and sales experience.
  • Intermediate computer skills
  • Excellent communication skills
  • CPR/1st Aid
  • Ability to communicate in a thorough, clear, and timely manner and support information sharing and goal achievement across the Association. 
  • Ability to work quickly and efficiently despite uncertainly, adjusts to customer’s needs, respond to unforeseen opportunities and issues with confidence, integrate new information as it becomes available.
  • Able to build positive interaction both internally and externally to achieve work related goals.
  • You must be determined, genuine, welcoming, hopeful, nurturing, and fun.

 We Offer:

  •  Participation in Comprehensive Group Benefits and Pension Program
  • Individual & Family YMCA Membership
  • Strong Work Life Balance Programs (i.e. 15 paid vacation days and 11 paid wellness days annually)
  • Discounted Childcare and Camp Rates
  • Employee and Family Assistance program

 Note: Successful candidates will be required to provide a current and satisfactory Criminal Record Check/ Vulnerable Sector Check and Child Abuse Registry Check. They will also be required to attend YMCA Child Protection Training, as well as successfully complete First Aid and CPR training.

 

How To Apply

YMCA of Cape Breton will be accepting applications for this position via email. Please follow the instructions below carefully. Failure to do so may result in disqualification.

Apply Today!

  

Please email your cover letter and resume in one document to hr@cb.ymca.ca by 4:30 pm on Wednesday April 15, 2026, referencing MEMBERTOU-2026.

We look forward to hearing from you! Please note only candidates selected for an interview will be contacted.

 

 The YMCA of Cape Breton is an equal opportunity employer that values the diversity of people and communities and is committed to excellence and inclusion in our Association. We are committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation.

  

The YMCA Experience

                 The YMCA of Cape Breton is one of the largest charities in Nova Scotia and a member of one of the most recognized organizations in the world. Its mission is to build a healthy and caring community by creating opportunities for all people to achieve personal growth in spirit, mind and body. Through building connections with people at all ages and stages of their lives – as well as the broader community – the YMCA of Cape Breton serves over 30,000 people annually.

                 Programs and services focus on addressing economic, health and social issues, these include health, fitness and aquatics; licensed childcare; employment programs; youth programming and related community services. The YMCA occupies 15 program sites across Cape Breton Island.

                 The YMCA of Cape Breton offers a great workplace culture achieved through an environment that embraces diversity and social inclusion, values differences, celebrates achievements and supports full participation by all employees. The YCB provides 250+ employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of those within our communities.

 

Email Address: hr@cb.ymca.ca Apply here

Intended Audience

This employment opportunity is open for: Canadian citizens, permanent residents, and temporary residents who are able to work for any employer in Canada (student permit, open work permit holders), unless specific eligibility criteria are noted in the above job posting.

Location Information
Community
Sydney
County
Cape Breton Regional Municipality
Province
Nova Scotia
Country
Canada
Opportunity Information
Employer
YMCA of Cape Breton
NOC Code
—
Experience Required
Yes
Available Openings
1
Pay Type
To be Determined
Pay Period
To be Determined
Remuneration Per Pay Period
Estimated Weekly Hours
—
Start Date
May 4th 2026
End Date
—
Language
English
Language Proficiency Level
Posted on
March 27th 2026
Expires
April 15th 2026