Employment - Patient Experience Coordinator
Patient Experience Coordinator
Wadden Physiotherapy and Sport Performance
Full-Time Permanent
Weekdays
Description
Patient Experience Coordinator
Status: Permanent Full-Time
Location: 201 Churchill Drive, Sydney, NS
Schedule: Monday–Friday, daytime hours
Wadden Physiotherapy and Sport Performance is hiring a Patient Experience Coordinator to join our growing team!
We are Cape Breton’s newest physiotherapy clinic, built on a foundation of clinical experience and a genuine passion for what we do. Our focus is simple—deliver the results our patients want, with the care they deserve.
As we prepare to move into a larger, expanded facility in the coming months, we’re looking for someone who will play a key role in shaping the experience our patients have from the moment they connect with us.
You will be an essential member of our team. You are often the first and last interaction our patients have with the clinic, and you will help set the tone for their entire experience. We’re looking for someone who takes pride in creating a welcoming, organized, and positive environment for both our patients and our team.
Key Responsibilities
- Schedule appointments using our EMR system and maintain accurate patient records
- Process payments and manage billing for Extended Health, MVA, and DVA claims
- Track and verify insurance coverage to ensure approvals are in place
- Answer phone calls, emails, and faxes, and greet patients in a friendly and professional manner
- Support patients with questions, concerns, and clinic processes
- Assist with forms and ensure accurate intake of patient information
- Deliver a consistently positive, knowledgeable, and professional patient experience
- Help maintain a clean, organized, and welcoming clinic environment
- Maintain strict confidentiality of all patient information
- Support the team with additional administrative and front desk duties as needed
- Provide physiotherapy aide support when needed
What We’re Looking For
We’re looking for someone who fits our culture just as much as our role.
- A strong communicator who enjoys working with people
- Organized, detail-oriented, and able to manage a busy front desk
- Comfortable using technology and learning new systems
- Positive, reliable, and team-oriented
- Someone who takes initiative and wants to be part of a growing clinic
- Previous experience in a medical or administrative setting is an asset
Why Join Wadden Physiotherapy and Sport Performance
- A positive, upbeat environment where we support each other and our patients
- A team that values quality care, collaboration, and continuous improvement
- Opportunity to grow with a clinic that is expanding its space and services
- A workplace that encourages work-life balance and finding your role within the team
- A chance to be part of a clinic that is actively involved in the Cape Breton community
If you’re someone who enjoys being part of a team, takes pride in helping others, and wants to be part of something that’s growing, we’d love to hear from you!
How To Apply
Wadden Physiotherapy and Sport Performance will be accepting applications for this position via email. Please follow the instructions below carefully. Failure to do so may result in disqualification.
If you are interested in this opportunity, please email a cover letter, your resume and a list of references to mike@waddenphysio.ca, letting us know why you are the ideal candidate. This job posting will close on May 15, 2026. All applications will be reviewed. We thank all applicants for their interest, but only those shortlisted will be contacted for an interview.
Email Address: mike@waddenphysio.ca Apply here
Intended Audience
This employment opportunity is open for: Canadian citizens, permanent residents, and temporary residents who are able to work for any employer in Canada (student permit, open work permit holders), unless specific eligibility criteria are noted in the above job posting.
Location Information
- Community
- Membertou
- County
- Cape Breton Regional Municipality
- Province
- Nova Scotia
- Country
- Canada
Opportunity Information
- Employer
- Wadden Physiotherapy and Sport Performance
- NOC Code
- —
- Experience Required
- An Asset
- Available Openings
- 1
- Pay Type
- Hourly
- Pay Period
- Hourly
- Remuneration Per Pay Period
- $22.00/hour
- Estimated Weekly Hours
- 40.00
- Start Date
- June 15th 2026
- End Date
- —
- Language
- English
- Language Proficiency Level
- Posted on
- April 8th 2026
- Expires
- May 15th 2026
