Employment - CUSTOMER SERVICE CLERK II

CUSTOMER SERVICE CLERK II

Cape Breton Regional Municipality

Casual

On-Call

Description


 

JOB SCOPE: Under the direction of the Manager of Finance, and reporting to the Team Leader, the Customer Service Centre (CSC) representative provides the first point of contact for customers entering or telephoning a CSC.  The CSC Representatives are responsible for the processing of receivables (ie. tax and water payments, application fees, bus tickets, etc.), balancing transactions and preparation of bank deposits on a daily basis, administering various municipal application processes in accordance with CBRM policies, programs and by-laws, greeting the public, determining their needs and providing routine information, application forms and other documents to meet their needs.  For more complex requests, Customer Service Centre Representatives will refer clients to the appropriate Municipal official.

DEPARTMENT:

Finance

BARGAINING UNIT:

CUPE Local 933

SALARY:  $30.70 / per hour

MINIMUM QUALIFICATIONS: (MUST INCLUDE COPIES OF THE ITEMS LISTED BELOW)

·        Graduation from Grade 12 or G.E.D. equivalent, plus a relevant certificate from a recognized business college or university.

·        A combination of relevant education and experience may be considered.

·        Cash handling experience is required, including receipt of payments, balancing daily transactions, preparing cash reports and bank deposits.

·        Criminal Records Check verification is required as a condition of employment. Vulnerable sector check may also be required for those working with vulnerable populations.

·        Medical assessments including but not limited to physical, vision, and hearing tests may be required. The assessments must show the capacity of performing tasks of the classification. This will take place at a later date.

How To Apply

Cape Breton Regional Municipality will be accepting applications for this position via email. Please follow the instructions below carefully. Failure to do so may result in disqualification.

CLOSING DATE FOR APPLICATIONS: Tuesday, April 28th , 2026, 4:00 PM

 

Applications quoting Competition Reference #26.29-E should be submitted via any one of the following:

 

In-person or drop-box with attention to CBRM Human Resources Department:

320 Esplanade, Suite 303, Sydney, Nova Scotia B1P7B9

Fax: 902-563-5582 or E-mail: jobapplications@cbrm.ns.ca

Although we thank all applicants for their submissions, we will only connect with those we wish to assess further.

Email Address: jobapplications@cbrm.ns.ca Apply here

Intended Audience

This employment opportunity is open for: Canadian citizens, permanent residents, and temporary residents who are able to work for any employer in Canada (student permit, open work permit holders), unless specific eligibility criteria are noted in the above job posting.

Location Information
Community
Sydney
County
Cape Breton Regional Municipality
Province
Nova Scotia
Country
Canada
Opportunity Information
Employer
Cape Breton Regional Municipality
NOC Code
—
Experience Required
An Asset
Available Openings
—
Pay Type
To be Determined
Pay Period
To be Determined
Remuneration Per Pay Period
Estimated Weekly Hours
—
Start Date
—
End Date
—
Language
—
Posted on
April 21st 2026
Expires
April 28th 2026