Employment - Information Resource Specialist 12-Week Term

Information Resource Specialist 12-Week Term

YMCA of Cape Breton

Full-Time Contract

Weekdays

Description

Title: Information Resource Specialist

Reports to: Operations Manager

Position Status: Term Position - 12 weeks @37.5 hours per/week

Salary:   $19.91 per hour

Start Date: Anticipated June 14, 2026 – September 5, 2026

Office Location: Charlotte Street, Sydney NS

 Help ignites the potential in people!  The YMCA of Cape Breton is looking for a dynamic self-starter to join our team as an Information Resource Specialist, our Nova Scotia Works Employment Services Centre Sydney.

Job Purpose

 The YMCA of Cape Breton Nova Scotia Works (NSW) Employment Services Centres offer an integrated bundle of employment services to help Nova Scotians understand, prepare for and meet the needs of the provincial labour market. Additionally, we provide services to support employers in recruiting, managing and developing the talent they require to be more productive in the global economy. The Information Resource Specialist is the first point of contact for job seeker and employer clients.

 They must demonstrate cultural competence and embrace inclusive practices, creating a safe and welcoming space for everyone.

 Duties and Responsibilities

  •  In support of our mandate, team and clients, the Information Resource Specialist will:
  •  Be the first point of contact for our clients and the general public, ensuring their inquiries and concerns are addressed with professionalism and care. Your role will be pivotal in creating a positive experience that fosters trust and loyalty.
  • Respond to inquiries via phone, email or in person.
  • Resolve issues efficiently and professionally, ensuring satisfaction.
  • Provide detailed information about services and programs that meet the needs of individual and the communities in which they are located.
  • Document and update client interactions and maintain accurate records.
  • Conduct service needs identification and/or employment readiness identification;
  • Gather and document initial client information and document in web-based application;
  • Support self-serve clients in conducting labour market research, updating cover letters and resumes;
  • Gather centre usage data and provide analysis, as required,
  • Support marketing initiatives by monitoring and updating social media outlets and/or website, hosting information sessions and participating in community events.
  • Other duties as assigned by Operations Manager.

 Qualifications

  •  Bilingualism (French/English) is considered an asset;
  • Demonstrated customer service experience - customer service training is considered an asset;
  • Advanced Microsoft Office Skills - experience working with cloud computing considered an asset;
  • Knowledge of social media outlets and experience updating for business purposes;
  • Strong organizational skills and the ability to manage multiple, competing deadlines and tasks;
  • Superior interpersonal and communication skills are essential to establishing and maintaining harmonious working relationships;
  • Demonstrated discretion and sound judgement in the handling of confidential information - this includes a high degree of integrity and trust;
  • Strong analytical skills and attention to detail in the resolution of issues, process improvement and evaluation;
  • High level of initiative is needed to work independently and respond to unanticipated items;
  • Schedule flexibility to accommodate variations outside of regular business hours, as needed.

 We Offer:

  • Employee and Family Assistance Plan
  • YMCA Employee Membership

 

Note: Successful candidates will be required to provide a current and satisfactory Criminal Record Check/ Vulnerable Sector Check and Child Abuse Registry Check. They will also be required to attend YMCA Child Protection Training, as well as successfully complete First Aid and CPR training.

How To Apply

YMCA of Cape Breton will be accepting applications for this position via email. Please follow the instructions below carefully. Failure to do so may result in disqualification.

Apply Today!

 Please email your cover letter and resume in one document to HR@cb.ymca.ca by 4:30 ADT May 29th, 2026. It is imperative that the cover letter and resume illustrate your professional competencies in relation to this position. Please reference IRS-TERM2026  in the subject line and note only candidates selected for an interview will be contacted.

 The YMCA of Cape Breton is an equal opportunity employer that values the diversity of people and communities and is committed to excellence and inclusion in our Association. We are committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform

Email Address: hr@cb.ymca.ca Apply here

Intended Audience

This employment opportunity is open for: Canadian citizens, permanent residents, and temporary residents who are able to work for any employer in Canada (student permit, open work permit holders), unless specific eligibility criteria are noted in the above job posting.

Location Information
Community
Sydney
County
Cape Breton Regional Municipality
Province
Nova Scotia
Country
Canada
Opportunity Information
Employer
YMCA of Cape Breton
NOC Code
—
Experience Required
Yes
Available Openings
1
Pay Type
To be Determined
Pay Period
To be Determined
Remuneration Per Pay Period
Estimated Weekly Hours
—
Start Date
June 14th 2026
End Date
September 5th 2026
Language
English
Language Proficiency Level
Posted on
May 15th 2026
Expires
May 29th 2026