Cape Breton Regional Municipality

Casual

Description

Position Title: Customer Service Clerk II
Department: Finance
Location: Civic Centre
Reporting to: Manager, Finance
Bargaining Unit: CUPE 933
Salary:$28.81 hour

JOB SCOPE:

Under the direction of the Manager of Finance, and reporting to the Team Leader, the Citizen Service Centre (CSC) representative provides the first point of contact for customers entering or telephoning a CSC.  The CSC Representatives are responsible for the processing of receivables (ie. tax and water payments, application fees, bus tickets, etc.), balancing transactions and preparation of bank deposits on a daily basis, administering various municipal application processes in accordance with CBRM policies, programs and by-laws, greeting the public, determining their needs and providing routine information, application forms and other documents to meet their needs.  For more complex requests, Citizen Service Centre Representatives will refer clients to the appropriate Municipal official.

MAIN FUNCTIONS:

• Initial tax and water payment receipts, leading to licenses, user fees, etc.;
• Cash handling responsibilities including balancing daily transactions to ensure that money is collected and accounted for, and the preparation of daily bank deposits;
• Monitoring schedules;
• Providing feedback on customer concerns and requirements;
• To access main data base for customers to provide accurate and timely information;
• To provide information on technical planning matters to assist customers through the municipal service system;
• To administer various municipal application processes in accordance with CBRM policies, programs, and by-laws.
• To catalogue and transmit requests for service to appropriate Municipal department.
• To generate information on Municipal programs to clients ranging from recreational services to protective and public services;
• To provide general secretarial work as required;
• To perform other duties as assigned.

MINIMUM QUALIFICATIONS (MUST INCLUDE COPIES OF ITEMS LISTED BELOW)

• Graduation from Grade 12 or G.E.D. equivalent, plus a certificate from a recognized business college or university.
• A combination of relevant education and experience may be considered.
• Cash handling experience is required, including receipt of payments, balancing daily transactions, preparing cash reports and bank deposits.
• Medical assessments including but not limited to physical, vision, and hearing tests may be required. The assessments must show the capacity of performing tasks of the classification.  

KNOWLEDGE, SKILL, AND ABILITY:

• Broad knowledge of municipal operations, departmental functions, and procedures.
• Must be able to work with and prepare cash reports.
• Must possess a working knowledge of computers. 
• Ability to work with a minimal supervision.
• professional verbal and written communication skills.
• Must possess high level of initiative.
• Must be a team player.
• Must feel comfortable in making suggestions and recommendations.
• Familiarity with SAP Software would be an asset.

ADDITIONAL QUALIFICATIONS

• Emergency First Aid/AED/CPR-A

Location Information

Community

Sydney

County

Cape Breton Regional Municipality

Province

Nova Scotia

Country

Canada

Opportunity Information

Employer

Cape Breton Regional Municipality

NOC Code

Other customer and information services representatives (64409)

Experience Required

Yes

Available Openings

—

Pay Type

Hourly

Pay Period

Hourly

Remuneration Per Pay Period

$28.81/hour

Estimated Weekly Hours

—

Start Date

—

End Date

—

Language

English

Posted on

December 19th 2024

Expires

January 10th 2025